Why Choose Us?

We understand that letting your property, especially for the first time, can be a worrying experience. With this in mind our most important consideration is providing you the Landlord with the best possible service and the right Tenant for your property.

Landlords who fail to comply with legislation can fall foul of the Law, incurring costly fines and even imprisonment. Much time and effort is invested in ensuring that LRF Lettings are fully up to date with ever changing tenancy law and government legislation, so you will have peace of mind and avoid the pitfalls.

A Personal Service with Competitive Rates

We never forget that your property is an important asset. We can confidently assure you that by instructing us to act as your Agent your asset will be in professional and caring hands.

Landlords benefit from very competitive rates without compromising on quality and a high standard of competence and professionalism. Prices are currently not subject to VAT.

Carefully Selected Tenants

Drawn from a continually updated register, all prospective Tenants are thoroughly referenced and credit checked. In some cases we will also require a guarantor.

Our Services and Fees

Letting Only

Our Letting Only Services includes marketing of the property and carrying out viewings, leading to the introduction and comprehensive referencing of a prospective Tenant. This proving satisfactory, we then prepare the tenancy agreement and inventory. We can also arrange an Energy Performance Certificate, floorplan and photographs. Following this, the first month’s rent and a tenancy deposit is collected. If the Landlord is a member of one of the insurance based tenancy deposit schemes then the deposit will be credited to the landlord. In the case of the Landlord being a member of the DPS, LRF Lettings will ensure that the deposit is sent to the DPS in accordance with the Scheme Rules.

A Bespoke Property Management Service (save £££s over the course of a tenancy)

In addition to finding a tenant for your property LRF Lettings are proud to offer an ‘add on’ pay as you go service to Landlords. Whilst you will receive full rent direct from your tenants with no monthly commission charge you will have peace of mind that LRF Lettings are just a phone call or email away as and when you need assistance.

If you regularly check your bank statements to make sure that rent has been paid then you can avoid monthly commission charges and by instructing LRF Lettings on a ‘pay as you go’ basis you can save £££s over the course of a tenancy.

Whether you are an experienced Landlord managing your own property; or perhaps a Landlord who wants to have full rent paid to them each month, but desires the ‘cushion’ of having a qualified experienced Agent to deal with matters as they arise, then LRF Lettings would be your Agent of choice.

As well as providing Free advice to Landlords who commission a Tenancy Agreement and Inventory we can offer Landlords, upon instructions, additional services as and when required.


Full Management Service

For a 10% monthly commission we will collect and process rents, automatically attend to all of the above, and be the direct point of contact for tenants/tradesmen.

Our Fees

Market appraisal & tenancy/compliance advice FREE

Energy Performance Certificate (if required & payable in advance) £85

Legionella Risk Assesment report POA


LRF Lettings will manage all aspects of your property including arranging repairs and gas/electrical safety checks. We will undertake regular inspection visits and reports and will be the point of contact for tenants. At the end of the Tenancy (after the Inventory check out report) we will visit the property and advise on deposit deductions (if any) and deal with deposit return.

Tenancy set up fee - 50% of the first month’s rent (no VAT) – minimum fee £400 plus £75 Tenancy Agreement and Right to Rent checks plus Inventory/ Schedule of Condition (see below).

Monthly Management fee - 10% of each month’s rent (currently no VAT) (12% for Winchester properties)

The Tenancy Set Up fee includes advertising, accompanied visits with potential tenants, negotiation of a tenancy, tenant referencing, drawing of Tenancy Agreement, Property Information Pack, Deposit Protection and transfer of Utilities/Council Tax. Landlords will be informed of any maintenance issues as they arise and must ensure that LRF Lettings are put in funds to pay any tradesmen invoices or deal with payment themselves should for any reason the rent not be available/adequate.

LRF Lettings will hold the deposit securely in The Deposit Protection Service scheme and deal with the return of deposit at the end of the tenancy. The cost of the check- out fee will be deducted from the tenants deposit in accordance with their tenancy agreement and paid to LRF Lettings. In the case of a deposit dispute, administration costs in respect of a reference to the Independent Case Examiner will be charged at £45 per hour.


LRF Lettings also offer a Rent Collect only service for a monthly management fee of 7% of each month’s rent (currently no VAT) and Landlords will be the point of contact for tenants and arrange repairs and gas/electric renewals themselves. Tenancy set up fee will be as Full Management Service.


The Tenant Find Service includes advertising, accompanied visits with potential tenants, negotiation of a tenancy, tenant referencing, drawing of Tenancy Agreement, Deposit Protection and transfer of Utilities/ Council Tax. All correspondence will be via email except for the Tenancy Agreement and Inventory/Schedule of Condition for which the tenants and landlord will each have a printed document.

Tenancy set up fee - 75% of the first month’s rent (no VAT) – minimum fee £400 plus £75 Tenancy Agreement and Right to Rent checks plus Inventory/ Schedule of Condition (see below).

Above charges will be deducted from first month’s rent paid by the tenant/s to LRF Lettings. Further payments of rent will be made by bank standing order directly into the Landlords chosen bank account. Tenants will contact the landlord direct throughout the course of the tenancy. LRF Lettings will register the deposit in The Deposit Protection Service scheme and transfer to the Landlord or pay direct to the Landlord if the Landlord is a member of one of the insurance based deposit schemes. Additional Services for Tenant Find Only Landlords available upon request and payable at time of instruction:

Property Information Pack £18

Arranging Gas and electrical safety renewals & PAT tests At cost plus £20 each

Interim inspection visit & report £40 - £60 per visit

Letters to tenants (i.e. rent arrears, care of property) £25 per letter

Serving of notices £45 per notice

Landlords holiday cover (subject to availability) £10/wk plus £25/hr for any work

End of Tenancy visit/deposit deduction advice £45 per hour

For Landlords who only require a Tenancy Agreement

Tenancy Agreement for existing tenancies £75

End of tenancy inventory check out fee – payable on instruction – (note that there will be provision within the Tenancy Agreement for you to recover the check-out fee from the Tenants Deposit). (Current prices range from £80 to £120).


Studio/1 Bedroom £110 4 Bedroom £150

2 Bedroom £120 5 Bedroom £175

3 Bedroom £140



Key cutting at cost plus £10

Forwarding of post at cost plus £5

Tenancy Agreement Renewal £40

Supply and delivery of smoke alarms/CO sensors £10 - 30

Empty property visits £40

Loan of heaters £1 per day per heater



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Preparing the Property

Having a good relationship with Tenants is the key to a smooth-running tenancy. It is important that the Tenants should feel comfortable in their temporary home, and that they receive value for money. It follows therefore that a well presented and maintained property in good decorative order will go towards this, whilst also achieving a higher rental figure. Tenants are also more inclined to treat such a property with greater respect.

General Condition

Electrical, gas plumbing, waste, central heating and hot water systems must be safe, sound and in good working order. Repairs and maintenance are at the Landlords expense unless misuse can be established. Interior decorations should be in good condition and preferably plain, light and neutral.


Your property can be let fully furnished, part furnished or unfurnished. Which of these is appropriate will depend on the type of property and local market conditions. We will be pleased to give you advice on whether to furnish or not and to what level. As a minimum you will need to provide decent quality carpets, curtain and light fittings. Remember that there will be wear and tear on the property and any items provided.

Personal items, ornaments etc.

Personal possessions, ornaments, pictures, books etc. should be removed from the premises, especially those of real or sentimental value. Some items may be boxed, sealed and stored in the loft at the owner’s risk. All cupboards and shelf space should be left clear for the Tenant’s own use.


Gardens should be left neat, tidy and rubbish free, with any lawns cut. Tenants are required to maintain the gardens to a reasonable standard, provided they are left the necessary tools. However, few Tenants are experienced gardeners, and if you value your garden, or if it is particularly large, you may wish to use the services of a regular gardener.


At the commencement of the tenancy the property must be in a thoroughly clean condition, and at the end of each tenancy it is the Tenants' responsibility to leave the property in a similar condition. Where they fail to do so, cleaning should be arranged at their expense.

Information for the Tenant

It is helpful if you leave information for the Tenant, e.g. on operating the central heating and hot water system, washing machine and alarm system, and the day refuse is collected etc. In addition LRF Lettings can supply useful Property Information Packs for tenants - please contact us for further information.


You should provide one set of keys for each Tenant.

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Other Considerations

Before a property can be let, there are several matters which the owner will need to deal with to ensure that the tenancy runs smoothly, and also that he/she complies with the law. We provide summarised information below. If you require further advice or assistance with any matter, please do not hesitate to contact us:


If your property is mortgaged, you should obtain your mortgagee’s written consent to the letting. They may require additional clauses in the tenancy agreement of which you must inform us.


If you are a leaseholder, you should check the terms of your lease, and obtain any necessary written consent before letting.


You should ensure that you are suitably covered for letting under both your buildings and contents insurance. Failure to inform your insurers may invalidate your policies. We can provide information on Landlords Legal Protection, Rent Guarantee Cover and Landlords Contents and Buildings Insurance if required.

Bills and regular outgoings

We recommend that you arrange for regular outgoings e.g. service charges, maintenance contracts etc. to be paid by standing order or direct debit.

Council tax and utility accounts

We will arrange for the transfer of Council Tax and utility accounts to the Tenant. Meter readings will be taken, allowing your closing gas and electricity accounts to be drawn up. All these matters we will handle for you, however British Telecom will require instructions directly from both the Landlord and the Tenant.


It is most important that an inventory of contents and schedule of condition be prepared, in order to avoid misunderstanding or dispute at the end of a tenancy. Without such safeguards it would be impossible for the Landlord to prove any loss, damage, or significant deterioration of the property or contents. LRF Lettings use an independent inventory company registered with the Association of Independent Inventory Clerks (AIIC).

What is an Assured Shorthold Tenancy?

Most tenancies will automatically be Assured Shorthold Tenancies (ASTs), provided the rent is under £100,000 a year and the property is let to private individuals. Tenancies are usually granted for an initial fixed term of either 6 to 12 months. When the fixed term has expired the landlord is able to regain possession of the property provided he gives two months written notice to the tenant. In cases where an Assured Shorthold Tenancy is not suitable we will advise accordingly and a Company Let or Common Law Tenancy Agreement can be produced.

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Health and Safety, and other Legal Requirements

The following requirements are the responsibility of the owner (Landlord). Where we are managing the property they are also our responsibility. Therefore where we are managing we will ensure compliance, any costs of which will be the responsibility of the landlord.


Annual safety check: Under the Gas Safety (Installation and Use) Regulations 1998 all gas appliances and flues in rented accommodation must be checked for safety at least every 12 months by a Gas Safe registered engineer. They must be maintained in a safe condition at all times, records kept for at least 2 years, and a copy of the safety certificate given to each new tenant before their tenancy commences.


There are several regulations relating to electrical installations, equipment and appliance safety, and these affect landlords and their agents in that they are 'supplying in the course of business'. They include the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets Regulations 1994, the 2005 Building Regulation - 'Part P, and British Standard BS1363 relating to plugs and sockets. Although with tenanted property there is currently no legal requirement for an electrical safety certificate (except in the case of all HMOs) it is now widely accepted in the letting industry that the only safe way to ensure safety, and to avoid the risk of being accused of neglecting your 'duty of care', is to arrange such an inspection and certificate.


The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989 & 1993) provide that specified items supplied in the course of letting property must meet minimum fire resistance standards. The regulations apply to all upholstered furniture, beds, headboards and mattresses, sofa-beds, futons and other convertibles, nursery furniture, garden furniture suitable for use in a dwelling, scatter cushions, pillows and non-original covers for furniture. They do not apply to antique furniture or furniture made before 1950, and certain other items. Non-compliant items must be removed before a tenancy commences.

Smoke Alarms/Carbon Monoxide Sensors

The installation of Carbon Monoxide Sensors and Smoke Alarms will be a legal requirement in rented properties from October 2015.

Legionnaires Disease

Landlords have always been liable for preventing or removing the risk of Legionnaires disease in hot and cold water systems over 300 litres but since 6th April 2012 this limit has been removed. Recent changes to the Control of Legionella bacteria in Water Systems Approved Code of Practice (ACOP L8) now apply to domestic living. Landlords must carry out a Legionella Risk Assessment every two years to comply with the Law. LRF Lettings are not able to carry out this assessment but we can instruct an assessor on your behalf. Most residential lettings are low risk and a simple risk assessment may show there are minimal risks from Legionella, in which case no further action may be necessary. Some Landlords may be competent to ascertain whether their properties are at risk or not and a Risk Assessment form for completion is available from LRF Lettings.

Child Safety Requirements for Internal Blinds

From February 2014 all internal blinds must meet British Standards. Although the new standards do not apply to blinds already installed in people’s homes, as best practice Landlords should ensure that any hazardous cords, chains and loops be removed or made safe.

Is your property a House in Multiple Occupation (HMO)?

If your property is on 3 or more levels and let to 5 or more tenants comprising 2 or more households (i.e. not all of the same family) it will be subject to mandatory licensing by your local authority. Whether mandatory licensing as above applies or not, if there are 3 or more tenants not all related in any property, it is still likely to be an HMO, and special Management rules will apply.

The Housing Health and Safety Rating System (HHSRS)

The HHSRS provides an analysis of how hazardous a property is through assessment of 29 potential hazards found in housing. Landlords have to maintain their properties to provide a safe and healthy environment. The HHSRS is enforced by local authorities.

The Disability Discrimination Act 2005

The DDA 2005 addresses the limitations of current legislation by extending disabled people’s rights in respect of premises that are let or to be let, and commonhold premises. Landlords and managers of let premises and premises that are to let will be required to make reasonable adjustments for disabled people.

Energy Performance Certificates (EPCs)

EPCs are required for all tenanted property in England & Wales, Scotland, and Northern Ireland. Landlords offering property for rent are required by law to provide prospective tenants with an Energy Performance Certificate for their property. The certificates must be provided free either when (or before) any written information about the property is provided to prospective tenants or a viewing is conducted. An EPC is valid for 10 years. We can arrange an EPC inspection for our landlord clients upon request.

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Overseas Landlords and Income tax

When resident in the UK, it is entirely the Landlords responsibility to inform the Revenue & Customs of rental income received, and to pay any tax due. Where the Landlord is resident outside the UK during a tenancy, he will require an exemption certificate from the Revenue & Customs before he can receive rental balances without deduction of tax.

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Tenancy Deposit Protection

All deposits taken by landlords and letting agents under Assured Shorthold Tenancies (ASTs) in England and Wales, Scotland, and Northern Ireland must now be protected by a tenancy deposit protection scheme. To avoid any disputes going to court, each scheme is supported by an alternative dispute resolution service (ADR). Landlords and letting agents can choose between two types of scheme; a single custodial scheme and two insurance-based schemes. More information on request.

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General Data Protection Regulations - Privacy Policy

LRF Lettings is committed to protecting and processing your personal data in accordance with the General Data Protection Regulations and the Data Protection Act 2018 (the legislation). For the purpose of the legislation and your personal data, Linda Frost, is the Data Controller and is the person responsible for data protection and can be contacted at LRF Lettings, Field View, Roe Downs Road, Medstead, Alton, Hampshire, GU34 5LG. Telephone 01420 562348, email –

The General Data Protection Regulations are to safeguard your personally identifiable information or personal data. This privacy notice will be regularly reviewed and updated.

Information held

The personal data we process may include your name, contact details, bank details, ID and proof of ownership and may also include other sensitive data concerning health, if relevant to your application. Where the provision of data is a statutory, a contractual requirement or a requirement necessary to enter into a contract, a refusal to provide the data may mean that we are unable to provide you with our service.

To ensure that we provide you with the best service possible we will need to collect and retain certain personal data. The data may be collected and processed by staff members and shared with tenant, local authorities, utilities, HMRC, solicitor, contractors and Court Services. We source the data by email, telephone or face to face. We may source data from 3rd parties or via third parties e.g. Land Registry or local authority licensing schemes.

Lawful basis of processing

Your personal data will be used for Contract, on Prescribed Information, added to our property management software, if legal action is needed, to provide details to contractors, to provide details to HMRC, to chase rent arrears, to pay rent and for crime prevention. To offer extra services we will require your consent.

There are 6 lawful basis of processing your data including consent, a legitimate interest, contract fulfilment, a legal obligation and a vital interest. A legitimate interest is when we have a business or commercial reason to process your personal data which needs to be balanced with your interests i.e. what is right and best for you.

Online identifiers, IP addresses and cookie identifiers

Where you visit our website we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns.

We may obtain information by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern. • To store information about your preferences, and so allow us to customise our site according to your individual interests. • To speed up your searches. • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. You can find more information about cookies at

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the privacy policy of that website provider. We have no control over that privacy policy or the terms of the website and you should check their privacy policy before continuing to access the site.

Recipients of personal data

It will be necessary for us to process or share all or some of your personal data with a range of individuals, businesses and organisations and these may include staff members, local authorities, utilities, HMRC, tenant, solicitor, contractors and Court Services.

Where is the data stored?

Your personal data is stored by paper and electronically and the data is always stored within the European Union or outside of the European Union but with an organisation operating under the General Data Protection Regulations.

Retention period and criteria used to determine the retention period

We will retain some elements of your personal data for up to 6 years after the last tenant leaves after we cease to be your agent. What information can be anonymized will be when no longer required for either contractual fulfilment or a legitimate interest. If the lawful basis for processing your data was consent then you may withdraw consent at any time.

Your rights

You have a right of access to check your personal data to verify the lawful basis of processing. We are obliged to respond to an access request within 30 days and may not charge a fee unless the request is unfounded, excessive or repetitive. If a fee is charged it is to be a reasonable fee based upon the administrative cost of providing the information.

You have a right to rectification if the data we hold is either inaccurate or incomplete. If your data has been disclosed to third parties then we must inform them of the rectification, where possible.

You have a right to erasure of your data when consent is our basis of processing (the right to be forgotten). You may request that your personal data be erased, for example, where there is no compelling reason for its continued processing or where you withdraw consent. We will comply with your request unless we have another basis of processing justifying our retaining the data (for example a legal requirement or the defence of a legal claim).

You have some rights to ask us to restrict processing i.e. to block or supress processing where, for example, the data may be incorrect and whilst the accuracy is verified. We are permitted to store the data.

Your right to object

You do have a right to object to further processing of your personal data. We may be required to stop processing unless there is some other legitimate basis of processing such as a legitimate interest or a requirement for the exercise or defence of a legal claim.

Withdrawal of consent

Where the lawful basis for processing is your consent, you may withdraw consent at any time by writing to, Linda Frost at LRF Lettings, Field View, Roe Downs Road, Medstead, Alton, Hampshire, GU34 5LG or emailing

How to lodge a complaint with the supervisory authority

The supervisory authority responsible for data protection is the Information Commissioners Office (ICO) to whom concerns may be reported by phone on 0303 123 1113 or +44 1625 545 745 if calling from outside the UK, by email using the form on the website or the livechat function.

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The above is a brief summary of landlords' responsibilities and of the laws surrounding tenanted property. We hope that you find it useful. If there are any aspects of which you are unsure, please ask us. We look forward to being of assistance to you. If you wish you can print this page by using your browser Print option.